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Cloaked Support
Cloaked Pay
Cloaked Pay
For help and support using Cloaked Pay
Billing & Statements
How will Cloaked appear on my bank statement?
Why do I owe a balance?
Disputes
I need to file a dispute - how do I do that?
Funding Source
How do I change a funding source on a card?
How do I remove a funding source?
How does AutoPay work?
How do I make a payment?
How do I add a funding source?
Which funding sources can I add?
See all 7 articles
General
Does Cloaked report to the bureaus?
I only want to use Cloaked Pay, not other Cloaked products. Can I get a refund?
Is Cloaked Pay a credit card?
How does Cloaked Pay work?
Getting Started with Cloaked Pay
What is Cloaked Pay?
Identity Verification
Why does Cloaked Pay require my Social Security Number (SSN)?
Are you storing the data you used for Identity Verification?
Why was I declined for Cloaked Pay?
What data are you checking for Identity Verification?
Refunds
I had a refund, but don't see it in my account yet
Using Cloaked Pay
How do account limits work? How can I increase this limit?
Why does my Virtual Card need to set a spending limit?
Can I checkout with Cloaked Pay anywhere?
Will I earn rewards on my Cloaked card?
Can I use Cloaked Pay internationally?
Are there any fees associated with Cloaked Pay?
Troubleshooting
Why do I not have access to Cloaked Pay?
Why can't I use my Cloaked card?
Why was my transaction declined?