If you’ve lost access to Cloaked Pay, it means your account has been restricted or closed. This can happen for a variety of reasons, usually related to our Terms of Use or Prohibited Use Policy.

What this means:

• You won’t be able to create or use Cloaked cards.
• Existing cards tied to your account will stop working.
• You may still request statements or account history by contacting Support.

We keep the details intentionally limited here, since restrictions are tied to sensitive risk or compliance reviews.

Next steps:

• If you’d like more information about your account, or need access to past statements, please contact support@cloaked.com.
• You can also review our Terms of Use and Prohibited Use Policy to better understand the types of activity that may lead to restrictions.