How To Manage Email & Phone Forwarding via Dashboard

Lucas
Lucas
  • Updated

What are email, text, and phone call forwarding?

When email forwarding is enabled, emails sent to Cloaked-generated email addresses can be forwarded to your personal email addresses. Similarly, when text and phone call forwarding are enabled, texts you receive or phone calls you get on a Cloaked-generated phone number can be sent to your personal phone number.

Prerequisites:

In order to manage email and phone forwarding settings, you will need to have at least one verified phone number or email. Instructions to verify a phone number or email can be found here. These instructions can also be used to help you manage email, call, or text forwarding at a Global Level within Cloaked.

How to manage email forwarding at an identity level in Cloaked:

a. Once you are at your Cloaked dashboard you will see all the identities that have been set up.

b. Open the identity you wish the edit the forwarding settings on by clicking it and within the section that opens scroll down to 'Communication Settings'.

c. Click the 'Open' link and this will reveal the settings for the individual forwarding settings for that identity.

d. From here you can disable the forwarding by toggling the switch off and this will stop that identity from sending emails to your personal address. If you wish to set a new email address for this identity to send future emails to this can be done here.

Note: This will take you to your main Cloaked account settings where you can add a new address. You will need to verify it before you can set it as a forwarding address.

How to manage phone/text forwarding at an identity level in Cloaked:

A. Open the identity you wish the edit the forwarding settings on by clicking it and within the section that opens scroll down to 'Communication Settings'.

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b. Click the 'Open' link and this will reveal the settings for the individual forwarding settings for that identity.

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c. Below the options for Incoming Emails you will see the options for Incoming Calls and Incoming Texts. By default, these are switched off and will be delivered to your Inbox within the Cloaked dashboard.

In the example below you can see Amazon has sent an OTP (One Time Passcode) which has been delivered to the Cloaked inbox.

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In order to enable the forwarding to your personal number you will need to add a number under the Account & Settings for Cloaked which will need to be verified. 

 

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