This guide will walk you through completely turning off Aura’s Spam Blocking service. It's essential to follow these steps carefully to ensure Aura’s Spam Blocking service is fully deactivated, preventing any conflicts when you set up Call Guard and ensuring you're no longer billed by Aura. Simply uninstalling the app isn't enough and can lead to missed calls.

Instructions for iOS Devices (iPhone)

1. Disable Call Protection in the Aura App

1. Open the Aura app on your iPhone
2. Navigate to Settings (usually represented by a gear icon)
3. Look for Call Protection or Call Assistant settings
4. Toggle OFF the Call Protection feature
5. Confirm any prompts to disable the service

2. Remove Phone Permissions

1. Go to iPhone Settings > Privacy & Security > Phone
2. Find Aura in the list of apps
3. Toggle OFF all permissions for Aura

3. Disable Call Blocking & Identification

1. Go to iPhone Settings > Phone
2. Tap on Call Blocking & Identification
3. Turn OFF the switch next to Aura

4. Check Call Forwarding Settings

1. Go to iPhone Settings > Phone > Call Forwarding
2. Ensure Call Forwarding is toggled OFF

5. Remove the Service from Your Account

If you added Call Protection as a separate add-on to your Individual or Couple plan:

1. Sign in to your Aura account at www.aura.com
2. Navigate to your account settings or subscription management
3. Remove or disable the Call Protection add-on

Instructions for Android Devices

1. Disable Call Protection in the Aura App

1. Open the Aura app on your Android device
2. Go to Settings (gear icon or under "More" menu)
3. Find Call Protection or Call Assistant settings
4. Disable the Call Protection feature
5. Follow any on-screen prompts to complete deactivation

2. Remove App Permissions

1. Go to your phone's Settings > Apps (or Applications)
2. Find and select Aura
3. Tap on Permissions
4. Revoke permissions for Phone, Contacts, and SMS

3. Check Default Caller ID & Spam App

Open your phone's Settings app and ensure Aura is not set as the default spam protection app:

1. Search for "Caller ID & spam" in Settings
2. Ensure Aura is not selected as the default
3. Change to your phone's native service or another app if needed

4. Verify Call Forwarding is Disabled

Check that no call forwarding codes are active:

1. Open your Phone app
2. Dial ##004# and press Call to disable all conditional forwarding
3. If this doesn't work, contact your carrier for assistance

Final Steps for Both iOS and Android

Uninstall the Aura App

Once you've confirmed that Call Protection is fully disabled:

For iPhone:

1. Touch and hold the Aura app icon
2. Tap "Remove App"
3. Tap "Delete App" and confirm

For Android:

1. Go to Settings > Apps
2. Find and select Aura
3. Tap "Uninstall" and confirm

Important Checks & Troubleshooting

Test Your Phone

After completing all steps:

• Make a test call to ensure outgoing calls work normally
• Have someone call you to verify incoming calls are not being screened
• Check your voicemail to ensure it's working properly

Common Issues and Solutions

Calls still being screened or blocked:

• Double-check all settings listed above
• Contact Aura support for assistance
• Verify with your carrier that no call forwarding remains active

Missing important calls:

• Ensure all Aura call screening features are fully disabled
• Check your phone's native spam blocking settings
• Review your blocked numbers list

Voicemail issues:

• Contact your carrier to reset voicemail settings
• Ensure call forwarding to Aura's system is completely disabled

Additional Considerations

For Family Plan Users

Aura call and text protection is now included in all Aura Family plans. If you have a Family plan, Call Protection is included by default. You'll need to disable it for each family member's device individually.