This guide will walk you through completely turning off Verizon Call Filter. It's essential to follow these steps carefully to ensure Verizon Call Filter is fully deactivated, preventing any conflicts when you set up Call Guard and ensuring you're no longer billed by Verizon. Simply uninstalling the app isn't enough and can lead to missed calls.

Important: Deleting the Call Filter app does not turn off spam filtering. Calls will still be labeled as spam or blocked until you turn off the spam filter or unsubscribe from the service.

Instructions for iOS

Method 1: Using the Call Filter App

1. Open the Call Filter app on your iPhone
2. Tap on the "Block" tab at the bottom of the screen
3. Look for "Spam filter on" and tap on it
4. Toggle OFF the Spam Filter switch
5. Confirm any prompts to disable the service

Method 2: Using My Verizon Website

1. Sign in to My Verizon at verizonwireless.com
2. Select your mobile number from the account overview
3. Navigate to "Manage Products & Services"
4. Find Call Filter in your services list
5. Click "Manage" or "Settings"**
6. Toggle OFF the spam blocking feature
7. Save your changes

Method 3: Using My Verizon App

1. Open the My Verizon app
2. Tap on "Account" at the bottom
3. Select "Manage Products"
4. Find Call Filter
5. Tap to manage settings
6. Turn OFF spam protection
7. Confirm changes

Instructions for Android

Method 1: Using the Call Filter App

1. Open the Call Filter app (pre-installed on most Android devices)
2. Select the "Block" tab on the lower menu
3. Tap on "Spam filter" settings
4. Toggle OFF the Spam Filter
5. Choose whether to disable other features:
   • Neighborhood Filter
   • Call Categories blocking
6. Confirm your changes

Method 2: Using My Verizon Website

Follow the same steps as listed for iPhone Method 3 above.

Method 3: For Older Android Devices

If you have a Verizon-purchased Android device from 2017 or earlier (e.g., Samsung Galaxy S8, LG G6):

1. Use My Verizon website or app exclusively
2. Do not rely on the Call Filter app for these devices
3. Navigate to Call Filter settings in My Verizon
4. Turn off spam protection from there

Removing Call Filter Plus Subscription

If you have the paid Call Filter Plus service ($3.99/month for one line or $10.99/month for 3+ lines):

Through the App:

1. Open Call Filter app
2. Select the "Account" tab at the bottom
3. Tap on "Current plan"
4. Select "Manage plan"
5. Choose "Call Filter Free" or "Unsubscribe"
6. Confirm the subscription change

Through My Verizon:

1. Sign in to My Verizon
2. Go to "Manage Products & Services"
3. Find Call Filter Plus
4. Select "Remove" or "Downgrade"
5. Confirm the change

Final Steps and Verification

Test Your Service

After disabling Call Filter:

1. Have someone call you who might have been blocked
2. Check that calls come through normally
3. Verify voicemail is working properly
4. Test text messages if you were having SMS issues