This guide will walk you through completely turning off AT&T ActiveArmor. You need to complete all steps below to ensure ActiveArmor is fully deactivated, preventing any conflicts when you set up Call Guard and ensuring you're no longer billed by AT&T. Simply uninstalling the app isn't enough and can lead to missed calls.

Important: Just uninstalling the app doesn't remove the service from your account. You must complete all steps to deactivate and remove AT&T ActiveArmor mobile security to stop billing.

Step 1: Disable ActiveArmor Features in the App

For iOS Devices (iPhone)

1. Open the ActiveArmor App and Disable Call Protection

1. Open the AT&T ActiveArmor app on your iPhone
2. Tap "Calls" at the bottom of the screen
3. Select "Call Routing Settings"
4. Change all call types to "Allow":
   • Fraud Risk calls: Set to Allow
   • Spam Risk calls: Set to Allow
   • Telemarketers: Set to Allow
   • Political calls: Set to Allow
   • Survey calls: Set to Allow
   • Other/Unknown calls: Set to Allow
5. Turn OFF "Always allow contacts"
6. Clear your "My Block List" by removing all blocked numbers

2. Disable Text Message Filtering

1. In the ActiveArmor app, tap "Texts"
2. Turn OFF "Block all texts from email"
3. Turn OFF any spam text filtering options

For Android Devices

1. Open the ActiveArmor App and Disable Call Protection

1. Open the AT&T ActiveArmor app on your Android device
2. Tap "Calls" at the bottom
3. Select "Call Routing Settings"
4. Set all call categories to "Allow":
   • Fraud Risk: Allow
   • Spam Risk: Allow
   • Telemarketers: Allow
   • Political: Allow
   • Survey: Allow
   • Other categories: Allow
5. Clear your personal block list by removing all blocked numbers
6. Turn OFF "Always allow contacts"

2. Disable Text and Device Protection

1. Tap "Texts" in the app
2. Turn OFF "Block all texts from email"
3. Go to "My Device" section
4. Turn OFF all device security features:
   • Device Scan
   • Device Protection alerts
   • System Update Check
   • Privacy Advisor

Step 2: Remove Phone Permissions and System Settings

For iPhone

1. Remove Call Blocking & Identification

1. Go to iPhone Settings > Phone
2. Tap "Call Blocking & Identification"
3. Turn OFF the switch next to "AT&T ActiveArmor"

2. Remove Message Filtering

1. Go to iPhone Settings > Messages
2. Tap "Unknown & Spam"
3. Under "SMS Filtering," ensure ActiveArmor is not selected
4. Turn OFF "Filter Unknown Senders" if it was enabled by ActiveArmor

3. Remove App Permissions

1. Go to iPhone Settings > Privacy & Security > Phone
2. Find AT&T ActiveArmor in the list
3. Toggle OFF all permissions for ActiveArmor
4. Repeat for Contacts, Messages, and Location permissions

For Android

1. Check Default Apps

1. Go to Settings > Apps > Default apps
2. Look for "Caller ID & spam" or similar
3. Ensure AT&T ActiveArmor is not set as default
4. Change to "None" or your phone's built-in option

2. Remove App Permissions

1. Go to Settings > Apps > AT&T ActiveArmor
2. Tap "Permissions"
3. Revoke all permissions:
   • Phone
   • Contacts
   • SMS
   • Location
   • Storage

Step 3: Cancel Premium Subscription (If Applicable)

If you have AT&T ActiveArmor Advanced ($3.99/month), you need to cancel the subscription:

If You Subscribed Through the App Store (iPhone)

1. Go to iPhone Settings
2. Tap your name at the top
3. Select "Subscriptions"
4. Find "AT&T ActiveArmor"
5. Tap "Cancel Subscription"
6. Confirm cancellation

If You Subscribed Through Google Play (Android)

1. Open Google Play Store
2. Tap your profile icon (top right)
3. Select "Payments & subscriptions"
4. Tap "Subscriptions"
5. Find "AT&T ActiveArmor"
6. Tap "Cancel subscription"
7. Follow the prompts to confirm

If You Subscribed Through AT&T Billing

1. Open the ActiveArmor app
2. Go to "Settings"
3. Tap "Subscription"
4. Select "Change Subscription"
5. Choose "Downgrade to Free" or "Remove Service"
6. Confirm the changes

Step 4: Remove Service from Your AT&T Account

Through the ActiveArmor App

1. Open the ActiveArmor app
2. Go to "Settings"
3. Tap "Subscription"
4. Select "Remove Service"
5. Follow the prompts to confirm
6. Wait for confirmation that the service has been removed

Alternative: Contact AT&T Customer Service

If you can't remove the service through the app:

1. Call 611 from your AT&T phone, or 1-800-331-0500
2. Ask to completely remove ActiveArmor from your account
3. Request confirmation that all blocking features are disabled

Final Steps and Verification

Test Your Service After completing all steps:

1. Have someone call you who might have been blocked before
2. Check that calls come through normally without any spam labels
3. Verify text messages are received normally
4. Wait 24-48 hours for all network changes to take effect

Uninstall the App Once ActiveArmor is fully disabled:

For iPhone:

1. Touch and hold the ActiveArmor app icon
2. Tap "Remove App"
3. Select "Delete App" and confirm

For Android:

1. Go to Settings > Apps > AT&T ActiveArmor
2. Tap "Uninstall"
3. Confirm removal

Important Troubleshooting

If calls are still being blocked:

• Ensure you have a cellular-only connection when making changes (turn off Wi-Fi temporarily)
• Double-check that all call routing settings are set to "Allow"
• Contact AT&T at 611 to verify complete service removal

If the app won't let you change settings:

• Turn off Wi-Fi and use cellular data only when accessing the app
• Sign out and back into the app
• Try uninstalling and reinstalling the app, then immediately disable all features

If you have a business account:

• Contact your account or IT manager for support
• Business accounts may have restrictions that prevent individual line changes

For prepaid customers:

• Some features may be limited on prepaid plans
• Contact AT&T customer service at 611 for assistance with complete removal

If you're still being charged:

• Personal data used for ActiveArmor functions will be removed within 48 hours of cancellation
• Check your next AT&T bill to ensure no ActiveArmor charges appear
• Premium subscription charges should stop within 1-2 billing cycles

Important Notes:

• ActiveArmor is included free with all AT&T wireless plans, so the basic service is automatically enabled
• Some AT&T Unlimited plans include the premium features at no extra cost
• Complete removal requires both app-level settings changes and account-level service removal

By following this comprehensive guide, you should have completely disabled AT&T ActiveArmor and can proceed with setting up Call Guard without any conflicts or missed calls.