This guide will walk you through completely turning off Robokiller. It's essential to follow these steps carefully to ensure Robokiller is fully deactivated, preventing any conflicts when you set up Call Guard and ensuring you're no longer billed by Robokiller. Simply uninstalling the app isn't enough and can lead to missed calls.

Instructions for Android Devices

1. Cancel Your Robokiller Subscription:

• If you subscribed via Google Play Store:
  1. Open the Google Play Store app.
  2. Tap on your profile icon at the top right.
  3. Select Payments & subscriptions.
  4. Tap on Subscriptions.
  5. Find Robokiller in your list and tap on it.
  6. Tap Cancel subscription and follow the on-screen instructions.
• If you subscribed via the Robokiller Website:
  1. Go to the Robokiller website (www.robokiller.com).
  2. Sign in to your account (usually with your phone number).
  3. Navigate to your account settings or dashboard.
  4. Find the option to Cancel subscription and follow the prompts.

2. Disable Robokiller's Call Forwarding & Call Blocking:

Robokiller relies on call forwarding to screen your calls. You must deactivate this.

• Option A: In-App Deactivation (Recommended First)
  1. Open the Robokiller app on your Android device.
  2. Go to the Settings menu (often a gear icon, or look under a "More" or "Account" tab).
  3. Look for an option like Help & Support, then Deactivate Robokiller or Deactivate This Phone.
  4. Follow the on-screen instructions carefully. This may involve tapping an option like Turn off Call Forwarding, which might show you a deactivation code to dial.
• Option B: Use Robokiller's Deactivation Website
  1. If you can't use the app or it's already uninstalled, visit www.deactivatemyphone.com in a web browser.
  2. Follow the on-screen instructions provided by Robokiller.
• Option C: Manual Carrier Deactivation Codes
  1. If the above methods don't work, you may need to manually dial carrier-specific codes to turn off conditional call forwarding. Robokiller's support site lists common ones (which can change, so always verify if possible):
     • AT&T, MetroPCS, T-Mobile, Cricket, Straight Talk: Try dialing ##004# and press Call. Alternatively, try ##61#, ##62#, ##67#, or ##21# individually.
     • Verizon: Try dialing *73. Some older Verizon codes might be *900 or *920.
     • Sprint/T-Mobile (some legacy Sprint): Try dialing *720 or *730.
  2. If unsure, search "disable conditional call forwarding [your carrier name]" or contact your carrier directly.
• Check Android's Default Caller ID & Spam App Setting:
  1. Open your phone's Settings app.
  2. Search for "Caller ID & spam".
  3. Ensure Robokiller is not set as the default. If it is, change it to your phone's native service or another app.

3. Uninstall the Robokiller App:

Once your subscription is canceled and call forwarding is fully disabled:

1. Go to your phone's Settings app > Apps (or Applications).
2. Find and select Robokiller.
3. Tap Uninstall and confirm.

Alternatively, you can usually uninstall an app by long-pressing its icon on your home screen or in the app drawer and selecting Uninstall.

Instructions for iOS Devices (iPhone)

1. Cancel Your Robokiller Subscription:

• If you subscribed via the Apple App Store:
  1. Open the Settings app on your iPhone.
  2. Tap on your name/Apple ID at the top.
  3. Select Subscriptions.
  4. Find Robokiller in your list and tap on it.
  5. Tap Cancel Subscription (you might need to scroll down) and confirm.
• If you subscribed via the Robokiller Website:
  1. Go to the Robokiller website (www.robokiller.com).
  2. Sign in to your account.
  3. Navigate to your account settings or dashboard.
  4. Find the option to Cancel subscription and follow the prompts.

2. Disable Robokiller's Call Forwarding & Call Blocking:

Robokiller relies on call forwarding to screen your calls. You must deactivate this.

• Option A: In-App Deactivation (Recommended First)
  1. Open the Robokiller app on your iPhone.
  2. Go to Settings (often a gear icon or found under an "Account" or "More" tab).
  3. Look for Help & Support, then Deactivate Robokiller or Deactivate This Phone.
  4. Follow the on-screen instructions. This should guide you through turning off call forwarding. It might prompt you to Turn off Call Forwarding and may display a deactivation code to dial.
• Option B: Use Robokiller's Deactivation Website
  1. If you can't use the app or it's already uninstalled, visit www.deactivatemyphone.com in a web browser.
  2. Follow the on-screen instructions.
• Option C: Manual Carrier Deactivation Codes & iPhone Settings
  1. Disable Call Blocking & Identification:
     • Go to iPhone Settings > Phone.
     • Tap on Call Blocking & Identification.
     • Turn OFF the switch next to Robokiller.
  2. Disable Call Forwarding (Carrier Codes):
     • Robokiller's support site lists common codes. The most universal one to try first for all conditional forwarding types is often ##004#. Dial this in your Phone app and press Call.
     • Carrier-specific codes mentioned for Android often apply here too (e.g., Verizon: *73; AT&T/T-Mobile: ##61#, ##62#, ##67#).
     • If these don't work, search "disable conditional call forwarding [your carrier name]" or contact your carrier.
  3. Check iPhone Call Forwarding Setting:
     • Go to iPhone Settings > Phone > Call Forwarding.
     • Ensure this is toggled OFF.

3. Uninstall the Robokiller App:

After your subscription is canceled and all call forwarding/blocking features are disabled:

1. Touch and hold the Robokiller app icon on your Home Screen.
2. Tap Remove App.
3. Tap Delete App, then tap Delete to confirm.