Ready to activate your AI phone assistant? Setting up Call Guard involves a few steps to ensure it works seamlessly with your phone and carrier. Here’s how to get started:

Before You Begin:

• Ensure you have the latest version of the Cloaked mobile app installed.
• You need a verified phone number associated with your Cloaked account. This is the number Call Guard will forward legitimate calls to.

Setup Steps:

1. Open the Cloaked app and find the Call Guard setup option (often on the Home screen or in Profile > Call Guard Settings). Tap it to begin.
   
   
2. Watch the demo video showing how Call Guard handles calls, then tap "Continue".
   
   
3. When prompted by the Cloaked app, grant Cloaked access to your phone's Contacts. Make sure to select “All Contacts”
   
   
   
4. When prompted by the Cloaked app, tap "Continue" and then allow Cloaked to send Push Notifications when prompted by your phone's operating system.
   
   
   
5. iOS ONLY:
   • Follow the prompts within the Cloaked app to navigate to your iPhone Settings and disable the "Live Voicemail" feature. Return to the Cloaked app.
     
     
     
   • Follow the prompts within the Cloaked app to navigate to your iPhone Settings and turn off the "Silence Unknown Callers" setting. Return to the Cloaked app.
     
     
     
6. ANDROID ONLY:
   • Follow the prompts within the Cloaked app to navigate to your Android Settings and set Cloaked as your default "Caller ID & Spam" app. Return to the Cloaked app.
     
     
     
7. Confirm the phone number you want Call Guard to forward important calls to. If a number isn't pre-filled, or you need to change it, enter the correct number. You may need to verify it via an OTP code sent to that number.
   
   
   
8. Enter the first name you want the Call Guard AI assistant to use when greeting callers (e.g., "Hi, you've reached [Name]'s AI assistant...").
   
   
   
9. Follow the steps to enable Call Forwarding with your carrier:
   • Confirm your mobile carrier detected by the app, or tap to select the correct one from the list. Choose "My carrier isn’t listed" if necessary.
     
     
   • Tap "Call Now". This will open your phone's native dialer app with a special activation code pre-filled.
     
     
   • Press the call button within your phone's dialer app to activate conditional call forwarding.
     
     
   • Hang up when the call ends or when instructed by your carrier's automated message. Return to the Cloaked app.
     
     
     
10. Wait a moment while the Cloaked app performs a brief test call to confirm call forwarding is active. You might see your phone ring briefly from a Cloaked test number – you do not need to answer this call.
    • Note that if you already have a spam blocking service like one provided by your carrier you may need to turn it off before you can finish upgrading to Cloaked Call Guard
      
      
      
11. Call Guard is now protecting your number!

Troubleshooting:

• Carrier Not Listed: If you select "My carrier isn’t listed," the app will provide standard forwarding codes. Follow the prompts carefully.
  
  
• Test Call Fails: If the confirmation step fails, double-check you dialed the activation code correctly, ensure you have cellular service, or try selecting a different carrier/code if applicable. Tap "Troubleshoot" in the app for more help or contact support.