Ready to activate your AI phone assistant? Setting up Call Guard involves a few steps to ensure it works seamlessly with your phone and mobile carrier. Here’s how to get started:

Before You Begin:

• Ensure you have the latest version of the Cloaked mobile app installed.
• You need a verified phone number associated with your Cloaked account. This is the number Call Guard will forward legitimate calls to.
• The number you wish to be covered by Call Guard set as your primary/default line.

Setup Steps:

1. Open the Cloaked app and find the Call Guard setup option by selecting the Guard icon in Basic Mode Home screen or in Menu > Call Guard Settings. Once on the Guard Icon, Tap complete setup to begin.
   
   Advanced users: if you are in Advanced Mode you can see the options to setup and enroll in Call Guard from your Home Screen. Otherwise, you can find Call Guard Settings under your Profile menu or the Phone Icon. From there you may also see the option to enable Call Guard under Settings, then Call Guard Settings.

1. Watch the demo video showing how Call Guard handles calls, then tap "Continue".
   
   
2. When prompted by the Cloaked app, grant Cloaked access to your phone's Contacts. Make sure to select “All Contacts”
   
   
   
3. When prompted by the Cloaked app, tap "Continue" and then allow Cloaked to send Push Notifications when prompted by your phone's operating system.
   
   
   
4. iOS ONLY:
   • Follow the prompts within the Cloaked app to navigate to your iPhone Settings and disable the "Live Voicemail" feature. Turn Off "Live Voicemail" then Return to the Cloaked app.
     
     
     
   • Follow the prompts within the Cloaked app to navigate to your iPhone Settings and turn on the "Silence Unknown Callers" setting. Return to the Cloaked app.
     
     
     
5. ANDROID ONLY:
   • Follow the prompts within the Cloaked app to navigate to your Android Settings and set Cloaked as your default "Caller ID & Spam" app. Return to the Cloaked app.
     
     
     
6. Confirm the phone number you want Call Guard to forward important calls to. If a number isn't pre-filled, or you need to change it, enter the correct number. You may need to verify it via an OTP code sent to that number.
   
   
   
7. Enter the first name you want the Call Guard AI assistant to use when greeting callers (e.g., "Hi, you've reached [Name]'s AI assistant...").
   
   
   
8. Follow the steps to enable Call Forwarding with your carrier:
   • Confirm your mobile carrier detected by the app, or tap to select the correct one from the list. Choose "My carrier isn’t listed" if necessary.
     
     
   • Tap "Call Now". This will open your phone's native dialer app with a special activation code pre-filled.
     
     
   • Press the call button within your phone's dialer app to activate conditional call forwarding.
     
     
   • Hang up when the call ends or when instructed by your carrier's automated message. Return to the Cloaked app.
     
     
     
   • Wait a moment while the Cloaked app performs a brief test call to confirm call forwarding is active. You might see your phone ring briefly from a Cloaked test number – you do not need to answer this call.
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   • Note that if you already have a spam blocking service like one provided by your carrier you may need to turn it off before you can finish upgrading to Cloaked Call Guard as it may block the final test call. 
     
     
     
9. Call Guard is now protecting your number!

Troubleshooting:

• Disable Spam Blockers: Make sure you do not have any other spam blockers enabled. Click Here.
  • • Turning off Aura Spam Blocker: Click Here. 
    • Turning off Verizon Call Filter: Click Here.
• Carrier Not Listed: If you select "My carrier isn’t listed," the app will provide standard forwarding codes. Follow the prompts carefully. Click here to see supported and unsupported mobile carriers.
  
  
• Test Call Fails: If the confirmation step fails, double-check you dialed the activation code correctly, wait 1-5 minutes then try the setup and test call again, ensure you have strong cellular service, or try selecting a different carrier/code if applicable. Tap "Troubleshoot" in the app for more help or contact support.