Prerequisites

• Paid Cloaked Account (Monthly or Annual Plan - including family or couples plans)
• Verified Non-VoIP Number (US or Canadian)

About Cloaked Number Generation

At Cloaked our Number Generator (NG) system is still evolving. Our Number Generator is built for speed however we also have preventative measures to prevent the potential misuse and abuse of the Cloaked systems (including Number Generation).

Due to our Zero Knowledge Encryption Architecture, we sometimes need to adjust our algorithm without knowing any user’s individual practices through a number generation review.

To learn more about how Cloaked Numbers work and how calls and messages are routed to protect your personal number, our guide on this can be found here: How do Phone Calls and Text Messages Work?

How Long Do I Own a Cloaked Number?

Our intention is that a number should be yours forever. However, we notice a lot of people use numbers for one-time transactions or one-time use.

So our current way of handling it is that if a number hasn’t been active for 60 days meaning we received no call or text, it is then put into a watch period for 60 days.

During that time, if a number has any activity, it is removed from the watch period. And during that process, a user is shown that number as potentially marked for removal. And if after another 60 days, it gets put back into the pool.

If You Are Unable To Generate Numbers

Should you be unable to generate a number within Cloaked please see the list below:

1. Unpaid Accounts/Cancelled Accounts: If you are on a unpaid account or your account is in cancelled state you cannot generate numbers at this time. You can subscribe for a full plan which will allow you to generate numbers in Cloaked.
2. Suspicious Behavior: If your usage is deemed as suspicious our Number Generation system has measures in-place to prevent potential misuse of our services in line with our Prohibited Use Policy, Terms of Service and regulations enforced by the FTC/FCC.
3. VPN Connection: If you are connected to a VPN (or Proxy) whilst using Cloaked number generation you may find you are unable to generate a number. This is due to our bad actor mitigation to prevent abuse of number generation. Disconnecting from your VPN will allow you to generate numbers once more.

Both of these systems are designed to ensure that users can utilize Cloaked without allowing bad actors to potentially misuse Number Generation.

If you are unable to generate numbers and are acting in line with our Prohibited Use Policy, please reach out to us via chat or support@cloaked.app so we can resolve this for you.

Numbers not accepted?

If you encounter a website or service that is not accepting Cloaked VoIP numbers we also offer the Cloaked eSIM which is ideal in these instances. Especially, when working with services or providers that don't traditionally accept VoIP-based numbers such as banks or insurance providers.

Should you encounter a website or service that does not accept standard Cloaked numbers you can request for the Cloaked eSIM which is carrier backed number which you can learn more about here: Cloaked eSIM FAQ

Additionally, if you come across a website or service that does not accept any Cloaked numbers (VoIP-based or eSIM) this can looked into by Cloaked Support who can raise this with our number generation team.