Prerequisites

• Cloaked Account (Monthly or Annual Plan)
• Verified Non-VoIP Number (US or Canadian)

About Cloaked Number Generation

At Cloaked our Number Generator (NG) system is still evolving. Our Number Generator is built for speed however we also have preventative measures to limit potential misuse of the system.

Due to our Zero Knowledge Encryption Architecture, we sometimes need to adjust our algorithm without knowing any user’s individual practices.

To better understand how Cloaked Numbers work and how calls and messages are routed our guide on this can be found here: How do Phone Calls and Text Messages Work?

How Long Do I Own a Cloaked Number?

Our intention is that a number should be yours forever. However, we notice a lot of people use numbers for one-time transactions or one-time use.

So our current way of handling it is that if a number hasn’t been active for 60 days meaning we received no call or text, it is then put into a watch period for 60 days.

During that, if a number has any activity, it is removed from the watch period. And during that process, a user is shown that number as potentially marked for removal. And if after another 60 days, it gets put back into the pool.

If You Are Unable To Generate Numbers

You likely have hit one of the following limits:

1. Trial limits. If you are on a free trial of Cloaked, you cannot generate numbers at this time. You can subscribe for a full plan which will allow you to generate numbers in Cloaked.
2. Daily limits. Some accounts may encounter temporary daily limits in accordance with our bad actor mitigation. If you encounter this, you will need to wait until the next day to be able to generate more phone numbers.

Both of these systems are designed to ensure that users can utilize Cloaked without allowing bad actors to potentially misuse Number Generation.

If you are unable to generate numbers and are acting in line with our Prohibited Use Policy, please reach out to us via chat or support@cloaked.app so we can resolve this for you.

Numbers not accepted?

If you encounter a website or service that is not accepting Cloaked VoIP numbers we also offer the Cloaked eSIM which is ideal in these instances. Especially, when working with services or providers that don't traditionally accept VoIP-based numbers such as bank or insurance providers.

Additionally, if you come across a website or service that does not accept any Cloaked numbers (VoIP-based or eSIM) this can looked into by Cloaked Support who can raise this with our number generation team.