Learn how to cancel your Cloaked subscription, stop future payments, or request a refund with this step-by-step guide. This article provides all necessary information to cancel your account from any device, including desktop and mobile. We cover what happens to your account after cancellation, how to permanently delete your account, and our policy on refunds. Following these instructions will help you manage or end your subscription smoothly and answer any questions you may have about the process.

Cancellation Instructions by Device

Follow the instructions below based on the device you are using. To begin, you must be logged into your Cloaked account.

On a Computer

If you subscribed using a credit card or PayPal, you can cancel from a web browser.

Method 1: Cloaked Dashboard (Recommended)

1. Navigate to your subscription settings: https://my.cloaked.com/settings/subscription.
2. Click the "Cancel Subscription" button.
3. Click the "Confirm" button to finalize.

Method 2: PayPal Account If you paid with PayPal, you can also cancel directly in your PayPal account.

1. Log in to PayPal and go to Settings > Payments.
2. Select "Automatic payments".
3. Choose Cloaked from the merchant list and cancel the payment.

On a Mobile Device

The cancellation method depends on your original payment source.

If you paid with a Credit Card or PayPal: Cancel directly within the Cloaked mobile app.

1. Open the Cloaked app.
2. Tap the profile icon.
3. Select "Profile and settings" or "Settings".
4. Tap "Subscription" and select the Cancel option.

If you paid through the Apple App Store or Google Play Store: You must cancel through the respective app store platform. Attempting to cancel from a computer for these subscriptions may result in an error.

• Apple App Store Guide: https://support.apple.com/en-gb/HT202039
• Google Play Store Guide: https://support.google.com/googleplay/answer/7018481

After You Cancel: Account Status

When your subscription is canceled, your account becomes read-only. You can still log in to view your existing information, but all active features are disabled.

You will lose access to the following Cloaked features:

• Identity generation
• Using existing identities to send emails, texts, or make calls
• Data removal
• Identity monitoring
• ID Theft Protection
• CloakedVPN

Important Note on Call Guard: Call Guard is not automatically disabled. You must turn this feature off manually due to system-level settings. For instructions, see our guide: [Link to "How to Disable Call Guard" article to be added here].

You can resubscribe at any time to reactivate your account and restore full functionality.

Refund Policy

Our refund policy and eligibility requirements are detailed in our Terms of Service.

All refund requests are reviewed manually by our support team. To request a refund, you must contact support using the chatbot on our main site (www.cloaked.com) or here in the help center.

Canceling vs. Deleting Your Account

It is important to understand the difference between canceling and deleting your account.

• Canceling makes your account read-only. Your data remains secure and accessible to you, and you can resubscribe later.
• Deleting is a separate, PERMANENT action that erases your account and all associated data. This action cannot be reversed.

To permanently delete your account after canceling, please follow this guide: [Link to "How to Delete Your Cloaked Account" article to be added here].

Contacting Support

If you have questions or require assistance, our support team is available. For the fastest response, please contact us using the Live Chat feature on our main website or here in the help center.