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Our Recommendations for Saving and Storing your Recovery Key - (Passphrase)

  • Updated

When you download your recovery key (passphrase), you are responsible for its safekeeping as it is the only way you can access your account if you forget your password. As such, we recommend you store it somewhere safe and secure.

For added protection, it is highly recommended that you have this information stored in multiple locations in the event that one or more storage locations become unavailable. 

Physical Storage:

If you choose to print/and have a physical copy of your recovery key/passphrase it is strongly recommended that this is stored in a secure location, that is also protected from fire, floods, or storms.

Ideally, this location needs to be somewhere where you can access it easily if required but you are the only one who can. 

Examples of secure physical storage:

  • Safe or Lock Box in the Home
  • LockBox at your Bank 
  • Secure Box or Storage at Your Work

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If you do not have access to a secure lockbox, you may still choose to store your recovery key in a secure location in your home. If you do so, please make sure to keep it somewhere safe, hidden, and memorable.

You may want to have more than one copy of this recovery key/passphrase stored in different locations for redundancy.

On your PC or Mac:

When you download your recovery key/passphrase it will likely be downloaded to your computer's Download folder. Whilst this is convenient and easy to find other users of the device or malicious parties may check this folder.

In order to protect this key from other users/malicious parties we recommend the following:

  • Move the key from the Downloads folder and store it in a folder that you only know the location of on the computer. 

    In the example below the user is moving the key file from Downloads and then creating a new folder structure that wouldn't normally be used for storing something like the recovery key.
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  • Ensure your user account has a password and is set to lock the screen when you step away from the computer or when it wakes from sleep mode.
  • Enable drive encryption on your computer so that if your device falls into the wrong hands the data cannot be easily extracted from the drive.
    On Windows, you can use the built-in drive encryption tool called BitLocker and on a Mac, you can use FileVault. Some new PCs and Macs will come with drive encryption enabled by default.
  • Lastly, ensure that your PC and Mac are kept up to date with the latest OS and Security updates along with being cautious with opening attachments and links sent to you as these could allow authorized users/parties into your device putting the data at risk of compromise. 

On an iOS/iPadOS Device:

  • When setting up Cloaked on your iOS/iPadOS device you will be presented with your recovery key/passphrase. A quick and easy way to make a record of this is to take a screenshot of your screen. However, this will save into your main camera roll.
    • As an easy way to keep your recovery key/passphrase secure you can find the photo in your Camera Roll and go to the three dots in the top right of your screens. Within that menu will be an option called 'Hide'. This will hide the photo/screenshot from your main camera roll and place it in the 'Hidden' album. This album can only be opened by FaceID or TouchID if enabled or your device's passcode. 
  • To help protect your recovery key/passphrase it is recommended that you secure your device with a secure passcode ideally 6 digits or longer or a password.
  • Lastly, ensure that your iOS/iPadOS devices are kept up to date with the latest OS and Security updates along with being cautious with opening attachments and links sent to you as these could lead to putting the data on your device at risk of compromise. 


On an Android Device:

Most Android devices made in recent years will offer the ability to store your files in a secure folder or have a hidden album with the gallery app. If you own a Samsung Android phone the 'Secure Folder' can be accessed either via Quick Settings or via the main app drawer.


Other brands may have similar but we'd recommend you consult the manufacturer's documentation and support guides for more information on this.

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