Chat with us!

Chat Widget available in the bottom right

Managing Your Cloaked Subscription

Haydon
Haydon
  • Updated

When managing your Cloaked Subscription, it is easiest to manage your subscription in the location where you created that subscription - either on the Desktop Dashboard via Stripe or on the Cloaked app.

Viewing your Subscription via Cloaked Dashboard

  1. Login to your Cloaked Desktop dashboard at https://your.cloaked.app/. Then select the user icon at the top right to access Settings from the dropdown menu.
  2. Click on 'Subscription'. This page can also be reached directly at https://your.cloaked.app/settings/subscription 
    Screenshot 2023-11-24 184554.png

Managing your Subscription via the Cloaked Dashboard

  1. Login to your Cloaked Desktop dashboard at https://your.cloaked.app/. Then select the user icon at the top right to access Settings from the dropdown menu.
  2. Click on Subscription, then Manage Subscription this will then open a new page that will take you to the Stripe Portal Log in page.
    This page can also be reached directly at https://your.cloaked.app/settings/subscription 
    Screenshot 2024-04-13 at 7.33.48 PM.png
  3. If you have access to the Stripe portal via the Cloaked Desktop Dashboard the prompt will automatically input your Cloaked Support Email Address. To proceed with logging into the Stripe Portal click Send
    Please Note:
    this email will not be delivered to your personal inbox.
    Screenshot 2024-04-13 at 7.36.01 PM.png
  4. In your Cloaked Inbox, you'll receive an email from Stripe which will have a one-time use link that will log you into your Stripe PortalScreenshot 2024-04-13 at 7.38.54 PM.png
  5. Once you are in your Stripe Portal you will be able to see your current Cloaked Plan along with the payment method you setup previously along with invoices and the ability to cancel your current Cloaked Plan.
    Payments.png

Video Guide - Desktop

Checking Your Cloaked Subscription on Mobile

If you are using Cloaked on your phone you can check your subscription status if you go into your App Store/Google Play Store and look under the subscriptions section. From here you can manage your Cloaked Subscription if it was bought on mobile.

Otherwise, if the subscription was bought via the Cloaked Desktop Dashboard within the Cloaked app settings you will be able to see your subscription status and confirm it is being paid via Stripe.

If you have access to the Stripe portal via the Cloaked Desktop Dashboard the prompt will automatically input your Cloaked Support Email Address. To proceed with logging into the Stripe Portal click Send
Please Note: this email will not be delivered to your personal inbox.

Android recording - 06 Dec 2023.gif

Need further help with managing your Cloaked Subscription?

If you need to make changes or have any questions about your subscription, please just chat with us at the bottom right of your screen for any support.

We're always happy to help and want to ensure you have a seamless experience with Cloaked.

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.