When managing your Cloaked Subscription, it is easiest to manage your subscription in the location where you created that subscription - either on the Desktop Dashboard via Stripe, or on the Cloaked app.

If you need to make changes or have any questions about your subscription, please just chat with us at the bottom right of your screen for any support.

We're always happy to help and want to ensure you have a seamless experience with Cloaked.

Viewing your Subscription via Cloaked Dashboard

1. Login to your Cloaked Desktop dashboard at https://your.cloaked.app/. Then select the user icon at the top right to access Settings from the dropdown menu.
   
   
2. Click on 'Subscription'. This page can also be reached directly at https://your.cloaked.app/settings/subscription 
   
   

Managing your Subscription via the Cloaked Dashboard

1. Login to your Cloaked Desktop dashboard at https://your.cloaked.app/. Then select the user icon at the top right to access Settings from the dropdown menu.
   
   
2. Click on Subscription, then Manage Subscription this will then open a new page that will take you to the Stripe Portal Log in page.
   This page can also be reached directly at https://your.cloaked.app/settings/subscription or by going here: https://billing.stripe.com/p/login/aEU9B86ox1gk8ZqbII
   
   
3. If you have access to the Stripe portal via the Cloaked Desktop Dashboard the prompt will automatically input your Cloaked Support Email Address. To proceed with logging into the Stripe Portal click Send
   
   
4. Please Note: this email will not be delivered to your personal inbox. Additionally, your Cloaked Support email address will end in: @cloak.id
   
   
   
5. In your Cloaked Inbox, you'll receive an email from Stripe which will have a one-time use link that will log you into your Stripe Portal
   
   
6. Once you are in your Stripe Portal you will be able to see your current Cloaked Plan along with the payment method you setup previously along with invoices and the ability to cancel your current Cloaked Plan.
   
   

Video Guide - Desktop

Checking Your Cloaked Subscription on Mobile

If you are using Cloaked on your phone you can check your subscription status if you go into your App Store/Google Play Store and look under the subscriptions section. From here you can manage your Cloaked Subscription if it was bought on mobile.

Otherwise, if the subscription was bought via the Cloaked Desktop Dashboard within the Cloaked app settings you will be able to see your subscription status and confirm it is being paid via Stripe.

If you have access to the Stripe portal via the Cloaked Desktop Dashboard the prompt will automatically input your Cloaked Support Email Address. To proceed with logging into the Stripe Portal click Send
Please Note: this email will not be delivered to your personal inbox.

Cannot load Subscription details?

If you go to view your plan (or subscription) details in your Cloaked App and cannot see any details or access Stripe this can indicate that your subscription is either handled through another provide (PayPal/Apple Account or Google Play).

Otherwise, Cloaked Support would be happy to advise you on how to manage your subscription.

Need further help with managing your Cloaked Subscription?

If you need to make changes or have any questions about your subscription, please just chat with us at the bottom right of your screen for any support.

We're always happy to help and want to ensure you have a seamless experience with Cloaked.