The best way to reset your account is with your Recovery Key, but if you cannot locate it, this guide will show you how to perform a "Hard Reset" to access your account.

Warning/Precaution

Your Cloaked Password (sometimes referred to as Master Password) and Recovery Key are the only two tools that can un-encrypt the Zero-Knowledge Encryption on Cloaked accounts.

As such, when a hard account reset happens, only the following information is not deleted/lost:

• Cloaked-generated Emails
• Cloaked-generated Phone Numbers
• Personal Email (used for account recovery and forwarding)
• Personal Phone Number (used for account recovery and forwarding)

Any other information such as previous communications (in your Cloaked inboxes), or previously saved usernames and passwords in the Cloaked password manager will be lost as part of the account reset/recovery process.

The Reset Process

Navigate to https://my.cloaked.com/ if on desktop, or if on the mobile app, click or tap on "Can't sign in?".

In the forgot password flow on the login page, you will need to enter your Cloaked Username (this will either be a word, your email or your phone number).

On the next page, you will either enter your Cloaked Recovery Key below your Cloaked Username (if correct you'll be able to enter a new password) or if you do not have one click on 'I dont have my recovery key' you'll then need to enter your recovery email address to proceed through the next steps. 

If the recovery key matches whats listed in your account you'll receive an email to your inbox to allow you to reset your password yourself.

I'm not receiving an email!

You may not have an account, you may not have used your correct recovery email, or your recovery email may not have been verified! Please reach out to us directly via chat below or at support@cloaked.com to see if we can assist.

I'm in! What do I do next?

1. Password Reset: You'll need to change the temporary password you are sent from Cloaked Support. We recommend that you select a strong but memorable password so you do not have to go through this process again.
2. Re-download recovery key: Please download your recovery key and store it somewhere safe.
   We have put together a guide that goes over best practices to store your recovery key (passphrase).
3. Recover access to your Cloaked accounts: You will now have access to your account again, but please remember that all of the passwords will now be scrambled. You can use the emails associated with your identities to reset your password on each associated website or service.

What else should I do?

Once you have access again to your Cloaked Account we have put together a short guide going over
what you can do next to ensure you keep access to your account going forward can be found here: 
Our Recommendations for Saving and Storing your Recovery Key - (Passphrase)

Been gone a while?

Click here to learn a little bit more about how to get started with Cloaked if you've been gone for a while!