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Account Reset - Requesting and Next Steps

Haydon
Haydon
  • Updated

Prerequisites

  • Support Ticket raised with Cloaked Support
  • Your Cloaked Account Username
  • Your Cloaked Account Recovery Email Address

Warning/Precaution

When an account reset happens the following information is not deleted/lost:

  • Cloaked Email
  • Phone Number
  • Website (URL)
  • Identity Name
  • Personal Email (used for account recovery)
  • Personal Phone Number (used for account recovery)

Any other information, communications, or previously saved passwords will be lost as part of the account reset/recovery process.

The Reset Process

You will receive a message from Cloaked Support stating that your account has been prepared to be
reset. This will contain instructions similar to those below. You will need to follow the order that they are
given to you to ensure you regain access to your account.

  1. Password Reset: You'll need to change the temporary password you are sent from Cloaked Support. We recommend that you select a strong but memorable password so you do not have to go through this process again.
  2. Re-download recovery key: Please download your recovery key and store it somewhere safe.
    We have put together a guide that goes over best practices to store your recovery key (passphrase).
  3. Recover access to your Cloaked accounts: You will now have access to your account again, but please remember that all of the passwords will now be scrambled. You can use the emails associated with your identities to reset your password on each associated website or service.

What Happens Next?

Once you have access again to your Cloaked Account we have put together a short guide going over
what you can do next to ensure you keep access to your account going forward can be found here: 
Our Recommendations for Saving and Storing your Recovery Key - (Passphrase)

Been gone a while?

Click here to learn a little bit more about how to get started with Cloaked if you've been gone for a while!

 

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