Chat with us!

Chat Widget available in the bottom right

How do I access my account?

Lucas
Lucas
  • Updated

Frame 14189.png

How do I access my account?

You can always log in to Cloaked with your Username and Password via desktop at your.cloaked.app or via the mobile application. These apps can be downloaded from the Google Play Store or the Apple App Store.

I’ve forgotten my password! What should I do?

If you forget your password, you will need to use your recovery key (kit) which you would have been prompted to download at sign-up, and your Cloaked Username or your recovery email to reset your password. Without your recovery key (kit) and your Cloaked Username or recovery email address, you will not be able to reset your password using our self-service tool.

ForgotPassword Prompts.png

I’ve forgotten my username! What should I do?

If you forget your username, you will need a verified recovery email address and either your Cloaked account password and recovery key (kit) which you would have been prompted to download at sign-up.

Without your recovery key (kit) and your Cloaked Password or recovery email address, you will not be able to recover your Cloaked Username using our self-service tool.

Forgot Username Prompts.png

Finding your Recovery Key (kit)

When this key was generated, you would have been prompted to download this file and it will likely appear as a PDF with the default file name containing either "Recovery-PassPhrase" or “cloaked-recoverykey”. 

This guide goes into more detail about your recovery key (kit) and How do I find my recovery key?

Need further help?

If you have tried the self-service tools listed above or are unsure about the location of your recovery key (kit) please reach out to Cloaked Support via our live chat or email us directly: support@cloaked.app.

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.