Finding your recovery key

You should have saved on the device where you created your Cloaked account a PDF file containing a recovery key. If you created your account recently or have logged in recently, you will have a single recovery passphrase that can be used to reset your password in conjunction with either your username or a verified recovery email address.

On Desktop

If you downloaded your key on desktop, by default it would be in your downloads folder with the name "recovery-key.pdf". Some other possible names, depending on when you downloaded it, could include: "Recovery-PassPhrase", “cloaked-recoverykey”, or "yourusername_key_cloaked.pdf".

If you created your account a long time ago and have not logged in recently, you may have a collection of 3 secret keys in a similar PDF. While these may potentially be out of date, if you have not used your account for a long time they may be the most current keys available. They would likely appear on your computer under the default file name: "Secret-Key".

On Mobile

On mobile, you would likely have been prompted to save it to your files directly on your device and/or take a screenshot. A screenshot would live in your screenshots folder, and you can access files here:

iPhone

Android

Found it?

If you are able to locate your recovery key or current secret keys, you should be able to reset your password by clicking “forgot password” and following the instructions provided. If you cannot find your key or it does not appear to be working, please provide your username and recovery email address so we can best support you after investigating the status of your account.

Your Cloaked data is encrypted with a private key system that only allows 2 keys to open up the encryption: your Password or your Recovery Key. If you do not have your Password, your recovery key will be the only tool that you can use to access your account.

Can't find it or never got one?

If you don't have your recovery key, you'll need to use your recovery email to proceed via a Hard Reset. After navigating to the Forgot Password screen, simply select "I don't have a recovery key", and enter your recovery email.

You can learn more in this article:

Account Reset - Requesting and Next Steps