How do I start the cancelation process?

To begin the cancelation process you'll need to be logged into your Cloaked Account either in the Cloaked App or via the Cloaked Desktop Dashboard.

If you are struggling with accessing your Cloaked Account you can reach out to Cloaked Support who can assist you with regaining access to this account or you can follow our handy guide on accessing your Cloaked Account here: How do I access my account?

Cancelling your Cloaked Subscription via Cloaked Desktop Dashboard

The easiest way to cancel your subscription is by logging into Cloaked on any web browser and navigating to https://my.cloaked.com/settings/subscription

From there, you can one-click cancel with the red "Cancel Subscription" button.

To confirm the cancelation click the red "Confirm" button.

Your subscription will be canceled. If you change your mind, you can renew your subscription any time after canceling.

If you need to make changes other than simply canceling, you can use the "Switch Plans" and "Billing" buttons to do so: Managing Your Cloaked Subscription

Cancelling your Cloaked Subscription via Mobile

If you have purchased a Cloaked Subscription via Mobile you will need to cancel your subscription via the Apple App Store or via the Google Play Store.

For more information on how to do this please find links to Apple Support and Google Support.

App Store: https://support.apple.com/en-gb/HT202039

Google Play: https://support.google.com/googleplay/answer/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid

Cancelling your Cloaked Subscription via PayPal

If you have made your purchase for your Cloaked Subscription via PayPal you can cancel your subscription and future payments via your PayPal Account.

1. Go to Settings (in PayPal).

2. Click Payments.

3. Select Automatic payments.

4. Select the merchant.

Additional details can be found here: https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240

Need Further Help Cancelling Your Cloaked Account?

If you are still having issues with canceling your subscription or have further questions you can reach out to our support team via Live Chat or email support@cloaked.com